Training
Xenegrade provided training is an optional service. From many years of experience, we have observed that full fledged training is not always required for users to learn to use XenDirect. With XenDirect's intuitive interface, many new users require minimal training to start using XenDirect.
Xenegrade offers training for XenDirect users in several ways:
- Onsite Classroom Training
- Web Based Training
- Self Paced User Guides
- Online Practice Sites
- Train the Trainer
Onsite Classroom Training
A typical classroom training session for a new customer can be performed in one day for a group of up to 12 persons. During a normal six-hour training session, users can gain all the skills required to get started and successfully operate XenDirect.
Web Based Training
A typical web-based training session for a new customer is usually performed in three, two-hour sessions via the internet. A maximum of two logins can be used as individuals or very small groups. During these three, two-hour training sessions, users can gain all the skills required to get started and successfully operate XenDirect.
Online Practice Database
Trainees are provided access to a XenDirect practice site for up to four months after the implementation phase. This online database lets users practice any skills learned during training or new skills they have learned from online documentation.
Self Paced User Guide
A short tutorial style guide is available for users to learn the basic operation of XenDirect. The user guide is often used in tandem with the online practice database.
Train the Trainer
With very large groups, Xenegrade suggests that we train key personnel who then in turn then act as trainers to your staff. This method helps reduce training costs and at the same time helps maintain consistency of information across a large group of staff. Often we see that trainers also act as key contacts with Xenegrade support staff for purposes of clarifying or interpreting information.
"Thanks... You all are the best!"
Gigi F
Adult Education Information Facilitator
Ulster Adult Career Education Center
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